Payments & Refunds

You are entitled to a 14-day "cooling off” period. This means that should you change your mind within 14 days of receipt of full policy information you are entitled to cancel the policy.

To do this you should advise us either verbally, or in writing to refunds@encoreinsure.com. Cancellation will be effective from the date of your conversation if verbal, or the date of your instructions should they be written.

If you cancel during this period you may still be liable for a fair and reasonable charge, which will reflect any cover actually provided.

Please note an admin fee of £10.00 will apply.

Returns of any monies collected in advance will be made as soon as possible and in no case later than 30 days from receipt of cancellation instructions.

Please call us on Tel: +44 (0)20 7 510 1234 and have your policy details to hand.